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Teacher Articles on Business Communications

The 'Business Communications' category offers a wealth of articles aimed at enhancing the teaching and understanding of English in a business context. It covers topics such as formal correspondence, negotiation language, and business vocabulary. These resources will be invaluable to English language teachers and academics seeking to equip their students with the linguistic tools necessary for professional success in the global business arena.

How to complain and deal with complaints on the phone

What to say and what not to say when you complain by telephone and receive complaints on the phone.

How to leave and take telephone messages

What to do and say when dictating and taking dictation on the telephone, with useful leaving and taking messages phrases and common mistakes when dealing with dictating on the phone.

40 telephoning activities

Many fun interactive classroom activities for presentation, practice and freer production of telephoning language, including games dealing with typical difficulties with making calls in English.

How to teach telephoning

What to think about when planning lessons on phone calls in English, with presentation and practice classroom activities.

70 characteristics of a good grammar presentation

An in-depth look at how to present grammar

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