Travel Situations Email and Telephone Roleplays

Travel Situations Email and Telephone Roleplays

Work in twos. Choose one of the situations below and decide if you will communicate by
email or telephone. Roleplay the whole email or telephone exchange with your partner
until you reach an okay conclusion (just saying what you would write in an email orally, not
writing anything).



Ask a hotel about late checkout when you stay there next week.



Ask a hotel for information about its business facilities.



Ask a travel agency for information about the transport connection from various hotels

to downtown and the business district.



Ask a travel agent for information about the sports facilities of two hotels near the

airport before you decide which one to book.



Ask for information from an airline about use of technology on the plane that you are

flying on next week.



Ask for permission to use the company limousine and driver to pick up a guest from

the airport.



Ask the finance department for permission to book a more expensive direct flight

rather than a cheaper connecting flight.



Ask your boss’s permission to travel business class.



Change your hotel booking from a double room to one twin room and one single room.



Give all staff instructions on the rules on when, how and why they are allowed to book

business class tickets.



Make a complaint to the airline about check-in luggage that went missing last week

and still hasn’t appeared.



Make a complaint about your flight last night to the travel agent who booked it.



Make a complaint to the hotel that you stayed in last week.



Make a request to the airline for a vegetarian meal when you fly next week.



Make an arrangement to meet in the station before you catch the bullet train with your

coworker.



Make an arrangement to meet the other person at their office while you are in New

York for a trade fair.

Written by Alex Case for UsingEnglish.com © 2015



Request Monday off after you fly to Southeast Asia for business so you can see the

place before you fly home.



You are both flying around Asia all next month and want to make an arrangement to

meet when you are in the same city.



You are travelling to the other person’s hometown for the first time. Ask them for

information about travelling there and travelling around when you get there.



You have heard that it is the other person’s anniversary. Offer them use of your yacht.



You have heard that the other person is coming to your city for three days. Invite them

out for dinner.



You have heard that the other person is travelling to the same city as you. Offer them a

seat in your car.

Ask about anything above which you don’t understand or couldn’t do.

Have you had any experiences similar to those above?

Written by Alex Case for UsingEnglish.com © 2015

Travel vocabulary
Without looking above for now, brainstorm words that go together with these words:
check

business

travel

town

facilities

pick

flight

room

make a/ an

luggage

meal

Compare with the last page. Note that many more answers are possible.

Written by Alex Case for UsingEnglish.com © 2015

Functional language

Brainstorm suitable language for doing the things above into these categories, writing both
formal and informal phrases if you can.

Asking for information

Asking for permission

Commands/ Instructions/ Rules

Making complaints

Making requests

Making arrangements

Offering

Inviting

Written by Alex Case for UsingEnglish.com © 2015